Summary
Hannah L is a Technical Product Specialist with six years’ experience supporting web security products, currently providing technical support for Burp Suite (Professional, Enterprise, Community) and the Web Security Academy at PortSwigger. She combines a strong academic foundation in Artificial Intelligence and Computer Science from the University of Sheffield with hands-on customer-facing troubleshooting and product submission work, including managing BApp store submissions. Known for translating complex security tooling into clear guidance for users, she bridges developer and customer needs to improve product adoption and usability. Her early roles in fast-paced hospitality and insurance environments sharpened her communication, stakeholder management, and attention to detail under pressure. Based in Greater Cheshire West and Chester, she brings a pragmatic, security-focused product lens and a curiosity for how AI and tooling can enhance developer workflows.
6 years of coding experience
A-Level, Sciences and Maths, BBBBb, A-Level, Sciences and Maths, BBBBb at Steyning Grammar Sixth Form
GCSE, 4A*, 5A, 3B, GCSE, 4A*, 5A, 3B at Steyning Grammar School
BSc Artificial Intelligence and Computer Science, Computer Science, 2.1, BSc Artificial Intelligence and Computer Science, Computer Science, 2.1 at The University of Sheffield