Harald Bakken
Product Manager at Puzzel
Oslo, Norway
Summary
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SeniorHarald Bakken is a Product Manager based in Oslo with over 30 years of domain expertise in telecom and media and eight years focused on product leadership. He currently leads customer interaction solutions at Puzzel, applying deep knowledge in interaction and concept design to improve contact centre, IVR, SMS and mobile application experiences. His specialization in mobile payment, micropayment and donation services complements strengths in responsive and interactive TV, media production, and connectivity. Harald blends strategic product thinking with practical service design, often translating complex telecom requirements into user-friendly payment and messaging flows. Colleagues value his pragmatic approach to solving customer interactions and his long-term perspective on how media and mobility trends converge.
8 years of coding experience
Github Skills (15)
smtp-client10
smpp10
sms-messages10
sms-gateway10
payment10
sms10
gsm10
messaging9
gateway9
rest-api9
api9
callcenter6
survey4
nps2
telecom1
Github contributions (3)
PuzzelSolutions/SMS
Dec 2017 - Feb 2021
Documentation, libraries, code samples for use when reviewing / integrating towards Puzzel SMS Gateway.
Contributions:6 commits, 6 pushes in 3 years 2 months
sms-gatewayintegratingsmsgatewaya2p-sms
PuzzelSolutions/SMS-Survey
Nov 2021 - Nov 2021
Contributions:2 commits, 2 pushes in 1 day
npssurvey-apitelecomsmscommunication
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