Summary
Harnoor Gill is a project manager and quality engineer with a computer science background and nine years of IT experience driving product quality, support, and delivery across industrial wireless and web projects. Rising through hands-on roles at Cypress Solutions from network specialist to Support & QA Manager, he led teams that cut defect rates by 40% and raised customer satisfaction by 15% while introducing Agile practices and CRM automation. He now manages projects spanning software selection, website development, and organizational training, blending technical troubleshooting with stakeholder communication and roadmap planning. Actively pursuing PMP and PMI-ACP certifications and holding leadership micro-credentials, Harnoor pairs empathy and integrity with a pragmatic focus on continuous improvement and measurable outcomes. An early career foundation in systems administration and telecom gives him a practical edge when aligning technical decisions to business risk and budget.
9 years of coding experience
6 years of employment as a software developer
British Columbia Institute of Technology (BCIT)