Harshad Shah
Senior Data Scientist
United States
Summary
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Senior🎓
Top SchoolHarshad Shah is a Senior Data Scientist with a decade of cross-industry experience building data-driven products and ML systems, currently applying his expertise at Amazon. He has a strong track record in contact center analytics, uplift and retention modeling, causal inference and MLOps—work that has driven measurable business impact such as double-digit lifts in conversion and customer satisfaction and substantial cost and attrition reductions. Comfortable shipping end-to-end solutions, he has implemented production routing strategies, demand forecasting, and A/B testing frameworks while collaborating closely with sales, operations, and training teams. His background blends engineering and analytics—from early software and data-engineering roles to leading ML deployment at BJ’s—complemented by an MS in Business Analytics and a knack for translating technical models into operational change. Notably, he has repeatedly turned noisy operational data into actionable programs that saved FTEs and improved agent performance, demonstrating both technical depth and business acumen.
10 years of coding experience
7 years of employment as a software developer
Master’s Degree, Business Analytics and Project Management, 3.9/4.0, Master’s Degree, Business Analytics and Project Management, 3.9/4.0 at The University of Connecticut School of BusinessSavitribai Phule Pune University
English, Hindi, MarathiGithub contributions (3)
harshad15/credit-risk-machine-learning
Mar 2016 - Oct 2016
Contributions:3 commits, 1 push, 2 branches in 7 months
harshad15/py_practice
May 2020 - May 2020
Contributions:2 pushes, 1 branch in 4 days
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