Heather Cloward
Senior Technical Writer at Grafana Labs
Middletown, Maryland, United States
Summary
🤩
Rockstar🎓
Top SchoolHeather Cloward is a Senior Technical Writer with nine years of experience turning complex developer and security products into clear, usable documentation for distributed teams. She has led small writing teams and worked hands-on with documentation-as-code workflows using AsciiDoc, Git, Antora, MadCap Flare, and GitHub, helping engineering teams ship consistent API and UX content. Her open-source contributions include improving docs for the widely used Kong Gateway, where she added examples, beta-aligned content, and polished formatting to boost clarity and adoption. A former high-school English teacher with an M.A. in English, she combines rigorous editorial discipline with classroom-tested instructional design and strong facilitation skills. Colleagues rely on her to rapidly learn new platforms, synthesize technical feedback, and realign priorities in Agile environments. Outside work she’s a coding enthusiast, trail runner, avid reader and a newbie knitter—small details that reveal a patient, iterative approach to craft.
9 years of coding experience
Bachelor of Arts (B.A.), English Language and Literature, General, 3.9, Bachelor of Arts (B.A.), English Language and Literature, General, 3.9 at Oglethorpe UniversityMaster of Arts (M.A.), English/Language Arts Teacher Education, 3.8, Master of Arts (M.A.), English/Language Arts Teacher Education, 3.8 at Georgia State University
Github Skills (4)
markdown-it10
markdown10
documentation10
technical-writing10
Programming languages (10)
Github contributions (5)
Kong/docs.konghq.com
Jan 2021 - Nov 2021
🦍 Source code for docs.konghq.com website.
Role in this project:
Technical Writer
Technical WriterContributions:278 reviews, 154 commits, 132 PRs in 9 months
Contributions summary:Heather's commits primarily focus on updating and improving documentation for the Kong Gateway project. Their work involves modifying existing documentation files, adding new content related to event hooks and the Kong JQ plugin, and incorporating feedback. The contributions encompass correcting typos, refining formatting, and implementing examples to enhance clarity and usability of the documentation. The user also ensures the documentation is consistent with the latest version and beta releases.
documentation-site
HCloward/blog
May 2020 - Nov 2024
Contributions:34 pushes, 1 branch in 4 years 6 months
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