Summary
Helen Calderon is a Senior User Researcher with 11 years’ experience applying human-centred design to public sector and commercial digital products, currently working at Kainos after leading service transformation research at Essex County Council. She blends rigorous mixed-method research—from interviews and card-sorts to large-scale tree testing—with product-focused delivery, having streamlined a university website from 20,000 to 5,000 pages and driven measurable engagement and registration gains in prior product roles. Comfortable managing end-to-end research programs, she has recruited and facilitated studies with hundreds of participants, briefed executive stakeholders, and translated insights into sitemaps, personas and actionable roadmaps. Helen’s background in product management and digital publishing gives her an uncommon appreciation for analytics-driven decisions and the operational realities of shipping features. Based in Stony Stratford, she combines public sector empathy with startup-style pragmatism to make services more usable and measurable.
11 years of coding experience
15 years of employment as a software developer
Master’s Degree, Human-Computer Interaction and Design, Distinction, Master’s Degree, Human-Computer Interaction and Design, Distinction at City University London
BSc Business Administration, 3.2, BSc Business Administration, 3.2 at University of Dayton
English, Spanish