Helen Higinio
Technical Writer at Zscaler Inc
San Jose, California, United States
Summary
👤
SeniorHelen Higinio is a pragmatic technical writer and certified PMP with eight years of experience translating complex software and data management topics into clear, user-focused documentation. Based in San Jose, she crafts tutorials, user guides, troubleshooting materials, UI text, and instructional media while validating accuracy and completeness to reduce customer friction. Comfortable in Agile environments and with tools like DITA and LMS, she also develops courseware and marketing/value statements that bridge product and customer needs. A strong customer advocate, Helen pairs editorial rigor with project management discipline to deliver documentation that supports both developers and end users. An often overlooked strength: she combines hands-on content creation with stakeholder management to keep docs aligned to product strategy and customer success.
8 years of coding experience
Github Skills (11)
python7
pandas7
data-analysis5
data-science5
data-visualization5
business-analytics3
data-engineering3
kafka2
fluentd2
fluent-api2
kafka-consumer1
Programming languages (2)
Github contributions (4)
tdhiginio/workflow-examples
Nov 2017 - Nov 2020
Treasure Workflow Examples
Contributions:2 pushes in 3 years
treasureworkflow
tdhiginio/kafka-fluentd-consumer
Oct 2017 - Oct 2017
Contributions:1 push in 1 day
kafkafluentdkafka-consumer
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.