Henry Nguyen
Member Of Support And Community Staff at OpenAI
San Francisco Bay Area United States
Summary
👤
Senior🎓
Top SchoolHenry Nguyen is a data-driven technical program leader with 11 years of experience building operational programs and teams across customer success, GTM engineering, and support at scale in the San Francisco Bay Area. He has a track record of turning complex technical initiatives into measurable impact—driving uptime from 97% to 99.998%, delivering a 400% ROI on a generative AI contact center product, and streamlining sales motions by 14%. Comfortable in both hands-on and strategic roles, Henry blends SQL/Looker analysis, cloud and AI implementations, and process design to align engineering, product, and business stakeholders. He’s built program management frameworks from scratch, overseen portfolios spanning dozens of programs, and led teams of up to 14 TPMs while introducing KPI-driven governance. A former Android contributor who added offline mode and crash reporting to an app, he brings both engineering empathy and operational rigor to support and community operations at OpenAI.
11 years of coding experience
6 years of employment as a software developer
Master of Business Administration - MBA, Master of Business Administration - MBA at San José State University
English, Vietnamese, Spanish
Github Skills (7)
javas10
android10
java10
timber9
crashlytics9
android-ui8
kotlin4
Programming languages (6)
Github contributions (5)
farkam135/GoIV
Aug 2016 - Oct 2018
Role in this project:
Mobile Developer (Android)
Mobile Developer (Android)Contributions:22 commits, 29 PRs, 56 comments in 2 years 2 months
Contributions summary:Henry primarily contributed to the development and maintenance of an Android application, as evidenced by modifications to `MainActivity.java`, `CrashlyticsWrapper.java`, and related files. The commits focused on adding an offline mode, integrating crash reporting with Fabric/Crashlytics, refactoring settings, and improving overall code quality. These changes suggest a focus on enhancing app functionality and stability.
harkin/GoIV
Aug 2016 - Oct 2019
Contributions:76 pushes, 57 branches in 3 years 2 months
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