Manager, IT Enterprise Service Management at Malaysia Airlines
Kuala Lumpur, Malaysia
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Summary
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Senior
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Top School
Hg Lee is an experienced IT service management leader with over 18 years in telecom and airline IT, currently managing Enterprise Service Management for Malaysia Airlines. He combines deep technical roots—from early hands-on roles in telephony and infrastructure—to strategic oversight of SLAs, cost benchmarking, risk registers, and continuous service improvement across large, distributed operations. Known for building high-performing teams, he has led multi-vendor engagement, engineered call center rollouts, and driven measurable customer satisfaction and cost-reduction initiatives. His background includes advisory roles at AT&T and IBM, giving him strong capacity planning and incident RCA expertise that informs resilient service design. Based in Kuala Lumpur, he balances operational rigor with a penchant for innovation and clear communication, and—according to his GitHub bio—retains a playful creative streak as a “Pro Spaghetti Creator.”
9 years of coding experience
10 years of employment as a software developer
Telecommunication Systems, Telecommunication Systems at University of Essex
Bachelor of Engineering (B.Eng.), Electronic Engineering, Bachelor of Engineering (B.Eng.), Electronic Engineering at Oxford Brookes University
Contributions:24 PRs, 33 pushes, 10 branches in 1 year 6 months
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Hg Lee - Manager, IT Enterprise Service Management at Malaysia Airlines