Hg Lee
Manager, IT Enterprise Service Management at Malaysia Airlines
Kuala Lumpur, Malaysia
Summary
👤
Senior🎓
Top SchoolHg Lee is an experienced IT service management leader with over 18 years in telecom and airline IT, currently managing Enterprise Service Management for Malaysia Airlines. He combines deep technical roots—from early hands-on roles in telephony and infrastructure—to strategic oversight of SLAs, cost benchmarking, risk registers, and continuous service improvement across large, distributed operations. Known for building high-performing teams, he has led multi-vendor engagement, engineered call center rollouts, and driven measurable customer satisfaction and cost-reduction initiatives. His background includes advisory roles at AT&T and IBM, giving him strong capacity planning and incident RCA expertise that informs resilient service design. Based in Kuala Lumpur, he balances operational rigor with a penchant for innovation and clear communication, and—according to his GitHub bio—retains a playful creative streak as a “Pro Spaghetti Creator.”
9 years of coding experience
10 years of employment as a software developer
Telecommunication Systems, Telecommunication Systems at University of EssexBachelor of Engineering (B.Eng.), Electronic Engineering, Bachelor of Engineering (B.Eng.), Electronic Engineering at Oxford Brookes University
English, Chinese, bahasa malayu
Github Skills (20)
chartjs-plugin8
data-visualizations7
giphy6
scheme6
graph6
api-generator5
nodejs5
rest5
api5
chartjs5
javascript4
visualization4
generator4
svg4
d3js4
Programming languages (5)
Github contributions (5)
natonato/gbf_search_friend
Apr 2021 - Nov 2024
To find Granblue Fantasy friend easily
Contributions:6 PRs, 90 pushes, 8 branches in 3 years 7 months
fantasygranbluegranblue-fantasyfriend
geatrigger/EarthIsFlat
Sep 2019 - Apr 2021
Contributions:24 PRs, 33 pushes, 10 branches in 1 year 6 months
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