Hiago Rahmig
Associate Escalation Manager
Barcelona, Catalonia, Spain
Summary
👤
Senior🎓
Top SchoolHiago Rahmig is an Associate Escalation Manager at MongoDB with 11 years of hands-on experience in software engineering, technical support, and performance troubleshooting. A Computer Software Engineering graduate from UFG with a Udacity Front-End Nanodegree, he blends deep operational knowledge of monitoring platforms (Dynatrace) with practical version-control and CI experience from earlier product roles. He’s known for resolving high-impact escalations, optimizing processes and tooling, and translating complex system behavior into actionable fixes for customers and product teams. His background includes mentoring engineers, building synthetic monitors with JavaScript/JSON, and contributing to internal tooling in Delphi and Git workflows. Based in Barcelona, he brings a pragmatic, customer-focused approach and a continuous-learning mindset—evident in his transition from software testing for regulated tax systems to managing escalations at a global database company. Despite a modest public GitHub footprint, his track record shows strong operational impact across monitoring, support, and release practices.
11 years of coding experience
2 years of employment as a software developer
Bachelor's degree, Computer Software Engineering, Bachelor's degree, Computer Software Engineering at Universidade Federal de GoiásNanodegree, Front End Web Developer, Nanodegree, Front End Web Developer at Udacity
English, German, Portuguese, Spanish
Github Skills (5)
metr7
ruby-on-rails4
rails3
ruby3
android3
Programming languages (3)
Github contributions (5)
koziel101/BlogNews
Nov 2017 - Sep 2020
Web blog developed in Ruby on Rails
Contributions:1 release, 74 commits, 10 PRs in 2 years 10 months
ruby-on-railsrailsrubyruby-onweb-blog
koziel101/Udacity-Front-End-Web-Developer
Dec 2020 - Feb 2021
Contributions:103 pushes, 1 branch in 1 month
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