Hiep Pham is a DevOps Engineer based in Rotterdam with a decade of hands-on experience across software development, infrastructure, and platform reliability. He has spent the last several years designing and operating cloud-native observability stacks (Prometheus, Grafana, Loki/Tempo, Jaeger, Splunk) and implementing SRE practices to maintain multi-cloud and internal platforms at 99.5% availability. Comfortable writing both backend services (Java Spring Boot, Kafka Streams) and automation (Python, Bash, Terraform, Ansible, Helm), he bridges developer workflows and production operations by building CI/CD pipelines, deployment templates, and alerting/incident workflows. Hiep has a track record of reducing technical debt, enforcing least-privilege security with Vault, and migrating infrastructure to IaC to speed onboarding and reduce manual toil. He pairs pragmatic engineering with clear documentation and runbooks, and has a habit of turning operational pain points into reusable tools and services that teams actually adopt.
10 years of coding experience
6 years of employment as a software developer
Bachelor of Science - BS, Computer Engineering, Bachelor of Science - BS, Computer Engineering at Politecnico di Torino
Contributions:3 releases, 3 PRs, 38 pushes in 11 months
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