Summary
Himanshu Gupta is a Senior Consulting Engineer specializing in Cisco Collaboration and Contact Center solutions, bringing over 14 years of experience in designing, migrating and implementing UCCE, UCCX, CUCM and HCS-CC architectures. A CCIE Collaboration and TOGAF-certified professional, he translates complex enterprise contact center requirements into practical high- and low-level designs and measurable acceptance plans. At Cisco he leads technical delivery, mentors teams, builds lab simulations to troubleshoot interoperability issues and collaborates closely with sales and product groups to evolve architectures based on field feedback. His background spans end-to-end UC stacks—from SIP proxies, CUBE and voice gateways to CVP, Finesse and IP IVR—enabling him to bridge voice infrastructure and application design. Comfortable presenting to executives and engineers alike, he’s known for turning migration challenges into repeatable deployment patterns that reduce risk and downtime.
9 years of coding experience
3 years of employment as a software developer
Rajiv Gandhi Proudyogiki Vishwavidyalaya
English, Hindi