Hitesh Bajaj
Sr. IT Program Service Delivery Manager at Etisalat
Dubai, Dubai, United Arab Emirates
Summary
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Senior🎓
Top SchoolHitesh Bajaj is a Sr. IT Program and Service Delivery Manager based in Dubai with over a decade of experience delivering telecom and IT projects across SDLC in large enterprises like Etisalat, Ericsson and Nokia. He combines hands-on delivery skills—agile scrum leadership, release and change management, and tooling expertise in Jira, RTC and HP‑PPM—with a strong background in network operations and OSS/Inventory solutions. Hitesh has driven customer-facing initiatives such as multi-channel security PINs, real-time prepaid statements via USSD/IVR, and automated dunning lifecycles while maintaining SLAs through tight QA and release coordination. His engineering roots (B.Tech in Electronics & Telecom) and an IIM Lucknow PGDM give him a rare mix of technical depth and strategic program management. He also contributes as a full‑stack developer on open-source web projects, focusing on front-end UI refreshes and usability improvements. Pragmatic and data-driven, he excels at turning complex requirements into auditable, on-time business outcomes across onshore/offshore teams.
11 years of coding experience
9 years of employment as a software developer
Bachelor of Technology (B.Tech.), Electronics & Telecommunication, A, Bachelor of Technology (B.Tech.), Electronics & Telecommunication, A at College Of Engineering, RoorkeePGDM, Business Administration and Management, General, PGDM, Business Administration and Management, General at Indian Institute of Management, Lucknow
English, Hindi, Punjabi
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (7)
html10
css10
web-development10
front-end-development10
handlebars10
javascript9
ui-design8
Programming languages (5)
Github contributions (5)
coding-blocks/codingblocks.com1
Dec 2019 - Oct 2022
The Coding Blocks main website
Role in this project:
Full-stack Developer
Full-stack DeveloperContributions:377 commits, 196 PRs, 393 pushes in 2 years 10 months
Contributions summary:Hitesh primarily contributed to front-end development tasks, including changes to HTML templates using Handlebars, and the implementation of UI components, such as the addition of a floating footer and improvements to the course meta sections. Furthermore, the user made updates to the navigation bar and other core components, and improved the styling of the pages. These changes suggest an effort to revamp and update the main website.
hitesshbajaj/fugent-solutions
Jul 2022 - Oct 2022
Contributions:8 pushes, 1 branch in 2 months
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