Hoang Lai is a Senior Data Analyst based in Fremont, CA with over a decade of experience turning complex service and market data into actionable business insights. At ASUS North America he builds SQL-, Excel-, and Qlik-driven dashboards that surface contact-center performance and root causes for escalations, while at Tragon he applied rigorous statistical methods (ANOVA, PCA, repeated measures) to optimize consumer goods decisions. He has a proven track record of mentoring teams, reducing turnaround time, and improving reporting fidelity across cross-functional stakeholders. Comfortable with both operational service metrics and experimental market research, he blends technical analysis with practical recommendations that improve customer experience and reimbursement outcomes. Notably, he pairs business administration training with hands-on analytics to translate metrics like NPS and AHT into measurable process improvements.
4 years of coding experience
9 years of employment as a software developer
Associate of Arts (AA), General Studies, Associate of Arts (AA), General Studies at Fresno City College
Bachelor of Science (BS), Business Administration: Management, Bachelor of Science (BS), Business Administration: Management at California State University-Fresno
Contributions:5 pushes, 1 branch in 2 years 2 months
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