Hoang Lai
Senior Data Analyst
Fremont, California, United States
Summary
👤
Senior🎓
Top SchoolHoang Lai is a Senior Data Analyst based in Fremont, CA with over a decade of experience turning complex service and market data into actionable business insights. At ASUS North America he builds SQL-, Excel-, and Qlik-driven dashboards that surface contact-center performance and root causes for escalations, while at Tragon he applied rigorous statistical methods (ANOVA, PCA, repeated measures) to optimize consumer goods decisions. He has a proven track record of mentoring teams, reducing turnaround time, and improving reporting fidelity across cross-functional stakeholders. Comfortable with both operational service metrics and experimental market research, he blends technical analysis with practical recommendations that improve customer experience and reimbursement outcomes. Notably, he pairs business administration training with hands-on analytics to translate metrics like NPS and AHT into measurable process improvements.
4 years of coding experience
9 years of employment as a software developer
Associate of Arts (AA), General Studies, Associate of Arts (AA), General Studies at Fresno City CollegeBachelor of Science (BS), Business Administration: Management, Bachelor of Science (BS), Business Administration: Management at California State University-Fresno
Stackoverflow
57reputation
803reached
3answers
2questions
Github Skills (15)
console8
python7
ipython7
html6
jupyter-notebook6
javascript6
pycharm6
validation6
vscode-extension6
multidimensional-arrays6
angular6
regex6
vscode6
marketplace5
theia4
Programming languages (1)
Github contributions (3)
hoangKnLai/vscode-ipython
Sep 2021 - Sep 2022
VSCode Extension integrating Editor with IPython console.
Contributions:1 release, 5 reviews, 57 commits in 11 months
pythonipython-consoleconsolevscodevscode-extension
hoangKnLai/vscode-textnav
Sep 2022 - Nov 2024
Contributions:5 pushes, 1 branch in 2 years 2 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.