Holden Altaffer
Senior Customer Support Engineer at Vercel
San Francisco Bay Area United States
Summary
👤
Senior🎓
Top SchoolHolden Altaffer is a Senior Customer Support Engineer based in the San Francisco Bay Area with eight years of experience bridging web development and developer experience at companies like Vercel. He leverages a unique background in Literary Theory and Fine Arts to bring strong critical thinking and complexity management to technical support, helping both startups and large organizations optimize web performance. Holden transitioned into software through immersive study at Flatiron School and hands-on engineering roles, giving him a practical full-stack perspective paired with customer-facing expertise. At Vercel he advanced from Customer Success Engineer to a senior support role, focusing on developer workflows and web optimization challenges. Known for problem-solving and clear technical communication, he translates nuanced engineering tradeoffs into actionable guidance for teams. Outside work, his humanities training informs a user-centered approach to documentation and developer experience that’s not immediately obvious from his engineering title.
8 years of coding experience
5 years of employment as a software developer
Bachelor's Degree English Language and Literature/Letters, Bachelor's Degree English Language and Literature/Letters at Saint Mary's College of California
English, Spanish
Github Skills (26)
oauth8
authentication8
jwt8
leaflet8
nodejs7
react7
auth7
stateless6
nuxt6
nextjs6
sveltekit5
javascript5
lambda4
csrf4
solidjs4
Programming languages (7)
Github contributions (5)
Cl3arglass/nextjs-test
Jan 2021 - Mar 2025
Contributions:4 PRs, 74 pushes, 9 branches in 4 years 2 months
Cl3arglass/ruby-music-library-cli-v-000
Apr 2018 - Apr 2018
Contributions:249 pushes, 1 branch in 3 days
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