Howard Smart
Sr. Tech Support Engineer at ServiceNow
Miami, Florida, United States
Summary
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Senior🎓
Top SchoolHoward Smart is a seasoned Sr. Tech Support Engineer and web developer with 11 years of IT experience and a MS in Computer Science from Florida A&M University. He combines deep hands-on skills in Oracle, PHP, databases, web design and enterprise service management—currently resolving ServiceNow issues for large clients while maintaining his own web projects at Hsmart13.com. Howard’s background spans public sector systems administration and process automation (Cherwell administration and custom workflows) to customer-facing technical support for e-commerce platforms, giving him a rare blend of back-end engineering and user-focused troubleshooting. Dependable and goal-oriented, he has a track record of improving service continuity, designing admin tooling and training users, and he often moves between strategic system design and day-to-day incident resolution. Based in Miami, he brings practical scalability and documentation discipline to both enterprise and small-business web operations.
11 years of coding experience
2 years of employment as a software developer
Master of Science - MS, Computer Science, Master of Science - MS, Computer Science at Florida A&M UniversityProgramming languages (1)
Github contributions (5)
howard1smart1/Vmidi-Chat
Mar 2015 - Aug 2019
Contributions:4 commits, 3 pushes, 1 branch in 4 years 5 months
howard1smart1/C-Sharp
Oct 2020 - Oct 2020
I will be adding all of my C# codes here. This will begin a hopefully continued practice of uploading useful code to document and use in the future.
Contributions:2 reviews, 4 PRs, 7 pushes in 1 day
dotnetbeginc-sharpcsharpuploading
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