Hugo Lopes
Customer Technical Support Specialist at Ball Corporation
Madrid, Community of Madrid, Spain
Summary
👤
Senior🎓
Top SchoolHugo Lopes is a customer-focused technical support specialist with nine years’ experience in quality engineering and customer requirement analysis across Bosch and Ball Corporation operations in Spain and Portugal. He combines hands-on incident and complaint management, product compatibility testing, and packaging line audits with structured problem-solving expertise (8D, Six Sigma Green Belt) to drive continuous improvement and compliance. Comfortable bridging customers, cross-functional teams and manufacturing, Hugo has led plant quality initiatives, coordinated international assignments, and translated customer needs into measurable product requirements. He is motivated by learning and challenges, pairing technical rigor with strong interpersonal skills and a habit of leaving his comfort zone—evident in Erasmus study and international short-term assignments. Based in Madrid, he blends practical shop-floor experience with formal training in industrial management and project management. Colleagues value his energetic, disciplined approach to delivering measurable quality results while nurturing strong relationships.
9 years of coding experience
9 years of employment as a software developer
Mestrado, Engineering/Industrial Management, Mestrado, Engineering/Industrial Management at Universidade do MinhoMestrado em Engenharia, Engineering/Industrial Management, Erasmus+, Mestrado em Engenharia, Engineering/Industrial Management, Erasmus+ at Okan ÜniversitesiCertificado de formação profissional, Green Belts Six Sigma, Certificado de formação profissional, Green Belts Six Sigma at Profitability Engineers
English, Portuguese, Spanish
Github Skills (10)
flask5
collaborative-filtering5
recommendation-engine4
docker4
similarity4
machine-learning3
recommender-system2
telegram-bot2
telegram1
wifi1
Programming languages (2)
Github contributions (5)
hjlopes/deep-learning-udacity-projects
Jan 2019 - Apr 2019
Contributions:30 commits, 12 pushes in 3 months
hjlopes/collaborative-filtering
May 2019 - May 2019
Collaborative recommendation engine model for product similarity estimation
Contributions:26 commits, 10 pushes, 1 branch in 9 days
user-based-recommendationdeployableflaskcollaborative-filteringrecommendation
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.