Hui Xue
Microsoft Support Escalation Engineer
Yangzhou City, Jiangsu, China
Summary
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Senior🎓
Top SchoolHui Xue is a seasoned support escalation engineer with nearly two decades of hands-on software and customer-facing experience, currently focusing on Dynamics 365 Business Central and broader D365 ecosystems at Microsoft. He combines deep CRM/ERP domain knowledge from Oracle CRM On Demand with extensive on-prem and cloud expertise—covering performance tuning, API debugging, migrations, AAD authentication, and AL development. Hui has a proven track record leading and building support teams across APAC/OCN, collaborating with product groups and cross-Microsoft teams to mitigate incidents and improve partner outcomes. Earlier roles at IBM, Pactera and Neusoft gave him strong J2EE, ETL and enterprise integration skills, which he leverages when troubleshooting complex multi-application issues. Notably customer-obsessed, he’s earned high partner satisfaction and awards for consistently turning tricky cases into repeatable fixes and knowledge artifacts. Based in Yangzhou, he blends engineering depth with practical support leadership to help partners accelerate digital transformation.
10 years of coding experience
20 years of employment as a software developer
Bachelor's degree, Computer Science and Technology, Bachelor's degree, Computer Science and Technology at Northeastern University
English, ChineseGithub contributions (3)
xuehuiyyl/Eac
Jul 2015 - Aug 2015
Contributions:32 commits, 29 pushes, 1 branch in 26 days
xuehuiyyl/xct
Aug 2015 - Aug 2015
Contributions:4 pushes, 1 branch in 4 days
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