Hyungcheol Kim
Senior Technical Support Engineer at ServiceNow
Chiyoda, Japan
Summary
👤
Senior🎓
Top SchoolHyungcheol Kim is a Senior Technical Support Engineer and seasoned software engineer with 9 years of experience delivering reliable, scalable web applications and enterprise-grade support across e-commerce domains like travel, fashion, and automotive. He has led engineering teams as a Tech Lead, launched services from inception to production, and served as a Security Champion to embed secure coding practices. At Salesforce he helped roll out MuleSoft Japanese support and mentored junior engineers, and at Rakuten he improved API reliability and backend performance for high-traffic services. Comfortable in both hands-on development (Java, C++, DevOps tooling) and customer-facing troubleshooting, he bridges product reliability with operational excellence. Based in Chiyoda, Japan, he combines cross-cultural team coordination and offshore management experience with a pragmatic focus on automation and measurable improvements. Notably, his background in architectural engineering informs a systems-thinking approach to designing resilient services.
9 years of coding experience
9 years of employment as a software developer
Bachelor of Engineering - BE, Architectural Engineering, Bachelor of Engineering - BE, Architectural Engineering at The University of Suwon
Japanese, 韓国語, Chinese
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (13)
python10
tech-blog9
ssh9
ansible9
automation8
devops8
infrastructure-as-code7
network-configuration6
jpa5
mysql4
javascript3
guideline3
kubernetes1
Programming languages (5)
Github contributions (5)
114-aws-study/main
Mar 2018 - Sep 2018
Contributions:15 commits, 1 PR, 14 pushes in 5 months
javascript
buzzricksons/example-selenide-web-test
Nov 2017 - Aug 2018
Contributions:2 PRs, 175 pushes, 2 branches in 8 months
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