Ian Cheng
Technical Support Engineer at ServiceNow
Greater Sydney Area Australia
Summary
👤
Senior🎓
Top SchoolIan Cheng is a technical support engineer with nearly a decade of hands-on experience bridging enterprise application support and user-centred design, currently resolving complex incidents at ServiceNow after leading application support at ANZ. He combines strong root-cause analysis and stakeholder communication with a background in UX, game design and AR/VR prototyping, allowing him to translate technical detail into empathetic, user-focused solutions. Comfortable in high-pressure, cross-functional teams, Ian has repeatedly reduced downtime and optimised system performance while mentoring colleagues and managing product-facing communications. He also cultivates online communities and brings a creative edge from indie game development, where storytelling and systems thinking inform pragmatic problem-solving. Based in Greater Sydney, he’s drawn to ethical tech and creative collaboration—equally at home debugging production incidents or iterating on a game mechanic.
9 years of coding experience
10 years of employment as a software developer
Advanced Diploma of Professional Game Development, Game Design and Production, Advanced Diploma of Professional Game Development, Game Design and Production at Academy of Interactive Entertainment (AIE)User Experience Immersive, User Experience Immersive, User Experience Immersive, User Experience Immersive at General AssemblyBachelor’s Degree, Information Technology - Games Design and Development, Bachelor’s Degree, Information Technology - Games Design and Development at Macquarie University
English, Chinese
Github Skills (1)
harmony2
Programming languages (1)
Github contributions (3)
DaffyNinja/HardEndlessRunner
Mar 2017 - Jun 2017
Contributions:7 commits, 10 pushes in 2 months
Scott-Tatham/MalibuMurder
Jun 2018 - Jun 2018
Contributions:3 pushes in 1 day
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