Ian Perkins
ITSM Lead at Wiley
Greater Portsmouth Area United Kingdom
Summary
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Senior🎓
Top SchoolIan Perkins is an ITSM Lead with 13 years of experience specialising in IT service management and support within the utility sector, currently leading ITSM at Wiley. ITIL-qualified and customer-focused, he has progressed from service desk and second-line support through configuration, assurance and innovation roles at SSE, giving him end-to-end operational insight and a pragmatic approach to incident, change and configuration management. He thrives in team-oriented environments but is equally effective working independently to solve complex service problems and improve processes. A long tenure in utilities means he understands regulatory and resilience requirements often overlooked in generic IT teams, making him adept at balancing user experience with governance.
13 years of coding experience
3 years of employment as a software developer
Business Studies, Business Studies at Havant & South Downs CollegeGithub contributions (3)
keondo/UIColor-KECrayons
Oct 2012 - Jun 2014
Contributions:2 commits in 1 year 8 months
keondo/github-workflow-13
Apr 2016 - Apr 2016
Contributions:2 PRs, 3 pushes, 2 branches in 1 day
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