Ian Pylvainen
Technical Support Manager at Posit PBC
Burlington, Vermont, United States
Summary
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Rockstar🎓
Top SchoolIan Pylvainen is a Technical Support Manager with 12 years of experience leading support teams for server-based statistical and data science software, especially in Linux environments. Based in Burlington, Vermont, he currently manages an international team at Posit PBC helping customers deploy and run complex stacks using Docker, Kubernetes, and Slurm. His background spans higher education and small enterprises, giving him practical expertise across Linux, Windows, and macOS as well as in documentation, tooling, and metrics-driven process improvements. Known for mentoring engineers and building internal apps to measure support efficiency, he pairs strong customer-facing communication with hands-on system administration. Outside the obvious ops chops, he brings a historian’s analytical perspective to troubleshooting and team workflows, turning ambiguous issues into repeatable solutions.
12 years of coding experience
10 years of employment as a software developer
Bachelor with Honors, History, Bachelor with Honors, History at Wesleyan UniversityHigh School, High School/Secondary Diplomas and Certificates, High School, High School/Secondary Diplomas and Certificates at International BaccalaureateInternational Baccalaureate, High School/Secondary Diplomas and Certificates, International Baccalaureate, High School/Secondary Diplomas and Certificates at International Academy
English, Spanish
Stackoverflow
301reputation
13kreached
2answers
0questions
Github Skills (64)
markdown10
reactive10
r-package10
r10
ide10
shiny10
rstudio10
knitr10
pandoc10
development-environment10
literate-programming10
rmarkdown10
bookdown10
editor9
packrat9
Programming languages (8)
Github contributions (5)
pyltime/testing
May 2015 - Jun 2016
Contributions:4 pushes in 1 year 1 month
pyltime/ianandsarah
Jan 2018 - Jan 2018
Contributions:1 push, 1 branch in 7 days
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