Ian Ritch
Project Coordinator 3, Support Initiatives Management Team
Lake Forest, California, United States
Summary
🤩
Rockstar🎓
Top SchoolIan Ritch is a project management and technical support professional with a decade of experience helping high-volume customers and driving operational improvements at Twilio. Promoted through hands-on roles from Support Engineer to Technical Support Engineer 3 and now Project Coordinator, he blends deep email deliverability and API troubleshooting expertise with program-level coordination to hit OKRs and scale support processes. His background in video content production and podcasting gives him a rare mix of technical communication, customer education, and cross-functional storytelling skills. Based in Lake Forest, CA, Ian is adept at translating complex technical issues into reliable, repeatable solutions and mentoring peers to raise team performance.
9 years of coding experience
8 years of employment as a software developer
Film/Cinema/Video Studies, Film/Cinema/Video Studies at Irvine Valley CollegeHigh School Diploma, Theater and Choral Programs, High School Diploma, Theater and Choral Programs at Tesoro High School
Github Skills (9)
markdown10
sendgrid10
travis-ci10
algolia10
static-site10
gatsby10
react10
documentation10
twilio10
Programming languages (2)
Github contributions (2)
iritch42/docs
Jun 2016 - Oct 2018
The code generating SendGrid's documentation. Please feel free to make pull requests, if there's anything you feel we could do better!
Contributions:41 pushes in 2 years 5 months
pull-requestssendgrid-smarkdownsendgrid
sendgrid/docs
Jun 2016 - Oct 2018
Repository of Twilio SendGrid's product documentation.
Contributions:76 commits, 69 PRs, 4 pushes in 2 years 5 months
gatsbyreactstatic-sitetwiliouiux
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