Ian Shaw is a seasoned IT leader with over two decades of hands-on experience in web management, digital transformation and IT project delivery, now serving as Head of Information Technology at the Royal Automobile Club. He combines Agile and ITIL v3 discipline with a Prince II background to deliver complex online portfolios on time, on budget and aligned to user-centred experience goals. Ian’s career grew from technical web roles and CMS/platform stewardship into senior delivery and departmental leadership, giving him rare fluency across content, infrastructure, CRM integrations and stakeholder management. He’s equally comfortable negotiating supplier contracts and rolling up his sleeves on technical change, having led migrations, SEO-driven restructures and CRM-led business process redesigns. Known for prioritising customer satisfaction and measurable UX improvements, Ian often translates business needs into pragmatic, auditable digital solutions. Based in London, he brings a steady mix of program-level oversight and detailed technical knowledge that keeps digital services resilient and user-focused.
9 years of coding experience
15 years of employment as a software developer
Bachelor's degree, Business/Marketing, Bachelor's degree, Business/Marketing at Prifysgol Cymru Y Drindod Dewi Sant / University of Wales Trinity Saint David
Contributions:34 commits, 27 pushes, 1 branch in 1 month
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