Ibrahim Sharif
Product Support Manager at FluentCart
Sylhet, Sylhet Division, Bangladesh
Summary
👤
Senior🎓
Top SchoolIbrahim Sharif is a Product Support Manager with 8 years of hands-on experience in WordPress, server administration, email deliverability, and automation, currently leading support at FluentCart while scaling teams at WPManageNinja and FluentCRM/FluentSMTP. He blends deep technical troubleshooting (Linux servers, Mikrotik networking, cloud integrations) with people leadership—hiring, training, and mentoring multi-tier support teams to improve customer outcomes. A former top-rated Upwork freelancer, he brings a discipline for remote collaboration and a track record of delivering high-quality projects for global clients. Ibrahim is pragmatic about applying AI and workflow automation to boost support productivity and product experience. He is based in Sylhet, Bangladesh, and often pairs platform-level fixes with practical email deliverability strategies that reduce customer friction. Colleagues describe him as customer-obsessed, growth-minded, and unusually comfortable shifting between code-level debugging and strategic process design.
9 years of coding experience
11 years of employment as a software developer
Kasiani G.C. Pilot High SchoolGeneral Science, General Science at BAF Shaheen College DhakaBachelor's degree Computer Science, Bachelor's degree Computer Science at Green University of BangladeshSylhet Government Pilot High SchoolBachelor of Science (B.Sc.) Computer Science and Engineering, Bachelor of Science (B.Sc.) Computer Science and Engineering at Metropolitan University Bangladesh
Bengali, English, Hindi
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (37)
mx-record10
wordpress-plugin10
powermta9
wordpress9
e-mail8
smtp8
traits8
crossword7
vitepress7
cpp5
docusaurus5
data-structures5
jekyll5
static-site5
vuepress5
Programming languages (7)
Github contributions (5)
shuvoaftab/shuvoaftab.github.io
Feb 2021 - Feb 2022
Ibrahim Sharif's GitPage
Contributions:1 release, 9 commits, 1 PR in 1 year
ibrahimgitpage
shuvoaftab/shuvoaftab
Jul 2020 - Dec 2022
Contributions:394 commits, 434 pushes, 1 branch in 2 years 5 months
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