Ibrahimย Sharif
Product Support Manager at FluentCart
Sylhet, Sylhet Division, Bangladesh
Summary
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Top SchoolIbrahim Sharif is a Product Support Manager with 8 years of hands-on experience in WordPress, server administration, email deliverability, and automation, currently leading support at FluentCart while scaling teams at WPManageNinja and FluentCRM/FluentSMTP. He blends deep technical troubleshooting (Linux servers, Mikrotik networking, cloud integrations) with people leadershipโhiring, training, and mentoring multi-tier support teams to improve customer outcomes. A former top-rated Upwork freelancer, he brings a discipline for remote collaboration and a track record of delivering high-quality projects for global clients. Ibrahim is pragmatic about applying AI and workflow automation to boost support productivity and product experience. He is based in Sylhet, Bangladesh, and often pairs platform-level fixes with practical email deliverability strategies that reduce customer friction. Colleagues describe him as customer-obsessed, growth-minded, and unusually comfortable shifting between code-level debugging and strategic process design.
8 years of coding experience
11 years of employment as a software developer
Kasiani G.C. Pilot High SchoolGeneral Science, General Science at BAF Shaheen College DhakaBachelor's degree Computer Science, Bachelor's degree Computer Science at Green University of BangladeshSylhet Government Pilot High SchoolBachelor of Science (B.Sc.) Computer Science and Engineering, Bachelor of Science (B.Sc.) Computer Science and Engineering at Metropolitan University Bangladesh
Bengali, English, Hindi
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (17)
powermta9
wordpress-plugin9
mx-record9
api8
wordpress8
smtp8
traits8
crossword7
php7
data-structures5
java5
javascript4
python4
cpp4
cli-framework1
Programming languages (6)
Github contributions (5)
shuvoaftab/ibrahimsharif.com
Sep 2023 - Jan 2025
A dummy Repo
Contributions:16 PRs, 189 pushes, 20 branches in 1 year 5 months
shuvoaftab/shuvoaftab.github.io
Feb 2021 - Feb 2022
Ibrahim Sharif's GitPage
Contributions:1 release, 9 commits, 1 PR in 1 year
ibrahimgitpage
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