Ichi Llewellyn
Senior Program Manager Support System And Strategy
London, England, United Kingdom
Summary
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Senior🎓
Top SchoolIchi Llewellyn is a Senior Program Manager specializing in support systems and strategy, with nine years of experience evolving Fastly’s global support operations from hands-on engineering to program leadership. She builds scalable support teams, self-service platforms, and vendor ecosystems that reduce friction for customers while enabling measurable business growth. Her career progression at Fastly—from Customer Support Engineer to Global Lead and now Senior Program Manager—reflects a practical blend of technical troubleshooting, cross-functional program delivery, and strategic planning. Ichi is skilled at launching new support platforms, leading product integrations, and architecting internal documentation frameworks that endure beyond immediate needs. Based in London and with a background that spans broadcast media and international study, she brings a user-focused, systems-thinking approach informed by diverse operational contexts. Colleagues rely on her to turn messy, cross-team challenges into structured, scalable processes that let support teams thrive.
9 years of coding experience
5 years of employment as a software developer
BSc (Hons), BSc (Hons) at Middlesex UniversityBachelor of Arts - BA, Bachelor of Arts - BA at 日本大学 - Nihon University
English, Japanese
Github Skills (7)
jupyter9
jupyter-notebook9
notebook9
jupyterlab8
issue-tracking7
mobile-web7
anaconda4
Programming languages (3)
Github contributions (5)
ichiee/Thanks_Octocat
Aug 2017 - May 2020
Contributions:304 commits, 286 pushes, 1 branch in 2 years 9 months
ichiLamuchy/Delicious
Jan 2018 - Oct 2018
Contributions:8 commits, 8 pushes, 1 branch in 9 months
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