Summary
Ignacio Ballesteros is a Project Director and mathematician with two decades of experience delivering AI-driven customer experience and contact center solutions across telecommunications and banking. He has progressed from developer to managing director, leading large teams and turning loss-making operations into profitable lines through product launches and business development. Currently at Baobab Solutions he oversees projects in AI, Big Data, prescriptive analytics and mathematical optimization, while also teaching linear algebra to computer science and AI students. Ignacio blends hands-on technical knowledge (speech recognition, NLP, RPA) with commercial acumen from key account roles, and is pursuing advanced machine learning studies alongside a PhD candidacy. Notably, his career includes launching major mobile apps for operators like Movistar and managing international CX projects such as T-Mobile UK’s My T-Mobile.
11 years of coding experience
22 years of employment as a software developer
Bachelor of Science Mathematics, Bachelor of Science Mathematics at Universidad Autónoma de Madrid
Bachelor's degree Business Administration and Management, Bachelor's degree Business Administration and Management at Universidad Nacional de Educación a Distancia - U.N.E.D.
Senior Management Program SMP Business Administration and Management General, Senior Management Program SMP Business Administration and Management General at IE Business School
English, Spanish