Ignacio Serrano
Support Escalation Engineer
Pozuelo de Alarcón, Community of Madrid, Spain
Summary
🤩
Rockstar🎓
Top SchoolIgnacio Serrano is a Support Escalation Engineer at Microsoft with over 20 years in IT and four years in escalating complex Exchange, Exchange Online and Outlook incidents. He combines deep hands-on systems and scripting experience—from on-prem Exchange and Windows server platforms to PowerShell-driven DevOps contributions on the popular microsoft/CSS-Exchange repo—with a knack for resolving issues that span configuration, code, and service design. At Microsoft he mentors peers, leads triage sessions, authors technical content and has delivered new tools like Set-ExchAVExclusions.ps1 and the MDO component to improve customer outcomes. Comfortable in high-pressure, customer-facing environments, he pairs persistence and pragmatism with a collaborative style. His background in large-scale HA deployments, migrations and automation gives him a broad operational perspective few support engineers maintain. Fluent in translating field problems into product fixes, he acts as a trusted advisor to both engineering teams and enterprise customers.
4 years of coding experience
18 years of employment as a software developer
UOC (Universitat Oberta de Catalunya)
English
Github Skills (5)
powershell10
automation10
automations10
scripting10
exchange-server10
Programming languages (4)
Github contributions (5)
microsoft/CSS-Exchange
Apr 2022 - Dec 2022
Exchange Server support tools and scripts
Role in this project:
DevOps Engineer
DevOps EngineerContributions:84 reviews, 34 commits, 60 PRs in 8 months
Contributions summary:Ignacio's commits primarily focus on maintaining and improving the scripts and tools within the repository related to Exchange Server support. They addressed issues in existing PowerShell scripts, specifically modifying them to handle non-English OS environments. The commits also show a strong involvement in updating and refactoring existing scripts, adding features like AV exclusions, and generally improving the overall functionality and reliability of the tools. Additionally, there is evidence of managing and adjusting code within the project.
exchange-server
iserrano76/office-docs-powershell
Apr 2023 - Dec 2024
PowerShell Reference for Office Products - Short URL: aka.ms/office-powershell
Contributions:4 pushes in 1 year 8 months
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