Ignat Ivanov
Senior Service Delivery Manager at CROC
Moscow, Moscow City, Russia
Summary
👤
Senior🎓
Top SchoolIgnat Ivanov is a Senior Service Delivery Manager with over two decades in IT and nine years in focused delivery leadership, currently empowering customer IT support and weaving LLM/ML capabilities into service automation at CROC. He built and scaled global ITSM models at Novo Nordisk, improving NPS from 4.3 to 4.9, cutting ticket resolution times dramatically and restoring full on-site services in Kazakhstan within three weeks. A hands-on technologist who began in Windows and network administration, he holds vendor certifications across Cisco, Juniper, Brocade and Red Hat and is ITIL certified, with deep VoIP and network expertise. Trained in IT sales and presales, he combines stakeholder storytelling and negotiation with rigorous service operations, often acting as the bridge between C-level strategy and engineering execution. Actively retraining in data science, ML and LLM/RAG workflows with Python, he applies these skills to real-time systems and automation opportunities that improve support outcomes. Known for high initiative, stress tolerance and loyalty, he thrives on rapid, culturally diverse deployments where measurable business impact is expected.
9 years of coding experience
11 years of employment as a software developer
Machine Learning Engineer, Machine Learning, Diploma, Machine Learning Engineer, Machine Learning, Diploma at Karpov CoursesSpecialist, Cisco certification programm, Cisco CCNA certification, Specialist, Cisco certification programm, Cisco CCNA certification at Moscow State Institute of Radio Engineering, Electronics and Automation (Technical University)Specialist, computer networks and computers, Diploma, Specialist, computer networks and computers, Diploma at Tver State Technical UniversityData Science Specialist, Data Science, Diploma, Data Science Specialist, Data Science, Diploma at YANDEX PRACTICUM
English, IcelandicGithub contributions (5)
iignat/stepikcourse149
Feb 2021 - May 2022
Contributions:9 commits, 7 pushes, 1 branch in 1 year 2 months
iignat/ElementaryHttpServer
Feb 2021 - May 2022
Contributions:28 pushes, 1 branch, 15 issues in 1 year 3 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.