Ines Van Dijk
Founder at Customer Support Excellence
Tiel, Gelderland, Netherlands
Summary
🤩
Rockstar🎓
Top SchoolInes Van Dijk is a founder and researcher building the professional infrastructure for customer support, translating five decades of linguistics, cognitive science, and organizational psychology into usable competency frameworks and credentialing. With 11 years of hands-on experience across technical support, QA, and WordPress development at companies like Automattic, she combines deep technical fluency (PHP, Zendesk/Help Scout) with rigorous research practice. She authored The Customer Support QA Playbook and leads the Customer Support Research Lab, where she’s developing the Conversational Integrity Model and CRIT diagnostic methodology. Unusually for the field, she pairs practitioner-facing products (the upcoming CSE Assessment) with academic-style publication and institutional affiliation, making support work legible and portable across organizations. Based in the Netherlands, she’s equally comfortable opening GitHub issues for product bugs and designing credential systems that measure what actually matters.
11 years of coding experience
7 years of employment as a software developer
Adult Sexual Exploitation, Private Investigation, Adult Sexual Exploitation, Private Investigation at Virtual College ltdInternational Degree in English and Education, English Language and Literature/Letters, International Degree in English and Education, English Language and Literature/Letters at Amsterdam University of Applied SciencesEntrepreneurship/Entrepreneurial Studies, Entrepreneurship/Entrepreneurial Studies at IMK (Instituut voor het Midden- en Kleinbedrijf)Bachelor of Arts, Communication, General, Bachelor of Arts, Communication, General at LOIHAVO, Cultuur & Maatschappij, HAVO, Cultuur & Maatschappij at KWC
Dutch, English, German
Github Skills (25)
woocommerce10
mailchimp10
ecommerce10
wordpress10
php10
bootstrap9
stripe-payments9
bootstrap-theme9
wordpress-plugin9
html8
launcher8
css8
productivity-tools6
open-source6
woocommerce-bookings6
Programming languages (5)
Github contributions (5)
iMazed/bloggerpoints
Sep 2016 - Sep 2016
Contributions:11 pushes, 1 branch, 4 issues in 8 days
iMazed/wp.org-nl-predefs
Jun 2016 - Jun 2016
Contributions:4 pushes, 1 branch in 1 day
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