Iris Diakoumi
Application Support Analyst ERP & E-commerce Specialist
Athens, Attica, Greece
Summary
👤
Senior🎓
Top SchoolIris Diakoumi is an Application Support Analyst and ERP & e-commerce specialist with 11 years of experience delivering practical, user-focused solutions across ERP (Softone) and PrestaShop platforms. Based in Athens, she excels at rapid incident resolution, system customization, data management and integrations that minimize business disruption and improve online customer experience. Her background spans technical support, digital marketing and GIS, giving her a rare blend of customer-facing troubleshooting skills and data-driven optimization expertise. She regularly runs user training, maintains documentation and embeds feedback loops to increase system adoption and reduce repeat issues. Known for learning new tools quickly, she leverages marketing analytics alongside system administration to inform UX and conversion improvements that aren’t always obvious from pure IT roles.
11 years of coding experience
2 years of employment as a software developer
Master of Engineering - MEng, Master of Engineering - MEng at University of Patras
English, French, Greek
Github Skills (23)
python10
subset10
sequence10
complexity10
philosophy10
programming-language9
react8
trello8
language-design8
webapp8
git-addons8
web-application8
javascript7
typescript7
edtech6
Programming languages (6)
Github contributions (5)
irisdiakoumi/expenses-tracker
Mar 2021 - May 2022
A simple expenses tracker app made with React (Create React App) utilizing React Hooks and Local Storage.
Contributions:2 PRs, 19 pushes, 3 branches in 1 year 2 months
reacttrackerexpensesreact-hookscreate-react
irisdiakoumi/hedy
Apr 2021 - May 2022
Hedy is a gradual programming language, which increases in syntactic elements level by level.
Contributions:7 PRs, 57 pushes, 7 branches in 1 year
hedyelementsgradualsyntacticcompiler
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