Isaac Chung
Staff Machine Learning Scientist at Zendesk
Tallinn, Harju County, Estonia
Summary
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Rockstar🎓
Top SchoolIsaac Chung is a Staff Machine Learning Scientist with six years of hands-on experience building scalable, production-grade multimodal retrieval and LLM-based systems, currently focused on evaluation and benchmarking for customer support workflows at Zendesk. He has driven production deployments and custom ML solutions at Clarifai—improving vector search scalability, automating annotation pipelines, and translating research into client-facing products—and recently led product-oriented LLM research at Wrike. Proficient in Python, Go, PyTorch, Docker, Kubernetes and AWS, Isaac blends research depth from a MASc in Machine Learning with practical engineering to ship reliable systems. He contributes to open-source (notably helping maintain MTEB) and brings a customer-first mindset from extensive hands-on work with enterprise deals. Outside of engineering, he’s an endurance athlete who channels the same iterative, metrics-driven approach into swim/bike/run racing and travel.
6 years of coding experience
8 years of employment as a software developer
St. Michaels University SchoolMaster of Applied Science - MASc Machine Learning, Master of Applied Science - MASc Machine Learning at University of TorontoSt. Paul's College, Hong Kong
Chinese, English, Chinese, Dutch, Spanish
Stackoverflow
61reputation
348reached
5answers
0questions
Github Skills (166)
similarity-search10
transformers10
multilabel-classification10
benchmark10
strava10
language-model10
annoy10
neural-search10
python10
data-manipulation10
vector-database10
flax10
semantic-search10
python-client10
transformer-models10
Programming languages (4)
Github contributions (5)
isaac-chung/strava-kudos
Oct 2022 - Mar 2023
A Python tool to automatically give Strava Kudos to recent activities on your feed.
Contributions:8 reviews, 18 commits, 32 PRs in 4 months
pythonkudosstravaactivitiesfeed
isaac-chung/mteb
Apr 2024 - Mar 2025
MTEB: Massive Text Embedding Benchmark
Contributions:78 pushes, 18 branches, 1 tag in 11 months
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