Ivy Yip
Team Lead - Account Management Operations Excellence - APAC
Hong Kong, China
Summary
👤
Senior🎓
Top SchoolIvy Yip is a results-driven operations and account management leader with 11 years’ experience across hospitality and on-demand food services in the APAC region. She progressed from frontline luxury hospitality roles at Shangri-La and Grand Hyatt to regional leadership at Ten Lifestyle Group and foodpanda/Delivery Hero, blending guest-centric service with partner success and communications. Skilled in pre-opening operations, MICROS, and event logistics, she excels at translating high-touch hospitality standards into scalable partner programs and operational playbooks. Based in Hong Kong and Swiss hotel-management trained, Ivy brings a marketer’s sensibility to stakeholder engagement and revenue-driven service design. She is known for building cross-functional teams that reduce friction between commercial and operations functions while preserving exceptional customer experience. A practical polyglot of hospitality and tech-enabled ops, she often surfaces process improvements rooted in frontline insights.
11 years of coding experience
3 years of employment as a software developer
High School, High School at Presbyterian Ladies' College MelbourneHospitality Administration/Management, Hospitality Administration/Management at Swiss Hotel Management SchoolHigh School, High School at Tintern Grammar
English, Chinese, Chinese, French
Github Skills (4)
mongodb2
spring-boot2
react1
nodejs1
Programming languages (2)
Github contributions (5)
VansPo/state-machine
Apr 2020 - Dec 2020
Contributions:29 commits, 27 pushes, 1 branch in 7 months
VansPo/service-locator
Jul 2018 - Mar 2021
Contributions:12 pushes, 3 branches in 2 years 8 months
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