Izzuddin Helmi
Global Service Engineer at IPC Systems, Inc.
Kuala Lumpur, Malaysia
Summary
👤
Senior🎓
Top SchoolIzzuddin Helmi is a Global Service Engineer with 11 years of hands-on experience in networking, VoIP, and technical support across healthcare and telecom sectors, currently supporting IPC Systems from Kuala Lumpur. He has a strong track record in L2 technical escalation, incident management and vendor coordination from roles at NTT and BD, where he handled complex voice, UC and Pyxis ES systems while ensuring HIPAA-compliant data governance. Comfortable bridging technical and customer-facing responsibilities, he has designed predictive Wi‑Fi deployments, authored knowledge-base articles, and managed global support cases via Salesforce. His background spans pre-sales, operations and even HR at startups, giving him an uncommon blend of technical troubleshooting, client-facing strategy and operational empathy.
11 years of coding experience
6 years of employment as a software developer
Diploma in Computer Networking and Engineering Technology, Networking, Computer Programming, CCNA, Cisco, Circuitry Engineering, Diploma in Computer Networking and Engineering Technology, Networking, Computer Programming, CCNA, Cisco, Circuitry Engineering at Universiti Kuala Lumpur
English, Malay, French
Github Skills (3)
orchestra4
javascript1
react1
Github contributions (5)
izuddinhelmi/ramadhan
Jun 2015 - Aug 2015
Contributions:10 commits, 1 push in 2 months
theforwardslash/forwardslash.io
Feb 2015 - Mar 2015
Contributions:1 PR, 6 pushes in 19 days
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