Jack Carroll
Manager 1, Technical Support Engineering at Datadog
Arlington, Massachusetts, United States
Summary
👤
Senior🎓
Top SchoolJack Carroll is a seasoned support and operations engineering leader with 11 years of experience building and scaling technical teams and operational processes across fast-moving startups and large platforms. Currently Manager of Technical Support Engineering at Datadog, he has a proven track record of improving operational metrics, capacity planning, and customer experience through data-driven dashboards, audits, and cross-functional product improvements. He combines hands-on scripting and automation skills (Python, SQL, shell) with a background in integrations and fulfillment systems that have driven measurable efficiency gains—once cutting fulfillment time per order by 75% with a custom script. Comfortable in multilingual and multi-OS environments, Jack blends technical fluency with people leadership, hiring and onboarding practices, and a knack for turning recurring support problems into systemic product fixes. Based in Arlington, MA, he brings a pragmatic, metrics-focused approach to reducing defects and scaling support operations.
11 years of coding experience
9 years of employment as a software developer
Bachelor of Science Business Administration; Marketing and Law, Bachelor of Science Business Administration; Marketing and Law at Questrom School of Business, Boston UniversityDublin Management Internship Program, Dublin Management Internship Program at University College Dublin
Github Skills (25)
electron10
typescript10
vscode-extension10
editor10
vscode10
microsoft9
visual-studio-code9
visual-studio9
server7
hot-reload7
webpack7
webpack-plugin7
react-component5
chrome-extension5
hierarchy5
Programming languages (2)
Github contributions (5)
Jacksing/redux-flexible-list
Sep 2016 - Feb 2017
Contributions:24 commits, 22 pushes, 2 branches in 5 months
jackrole/jackrole.github.com
Mar 2015 - Apr 2017
Contributions:26 commits, 25 pushes, 1 branch in 2 years 1 month
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