Summary
Jack Chan is a seasoned data center technician with 11 years of hands-on experience across AWS, Microsoft, DigitalOcean and AMD, specializing in rack lifecycle, ToR networking, DWDM, hardware troubleshooting and on-site production support. He combines infrastructure ops with lightweight tooling and DevOps practices—building Tampermonkey/JS helpers, CI/CD packaging scripts and automation to speed routine procedures and reduce incident MTTR. Comfortable in high-SLA environments, he has led complex rack deployments and emergency rackdowns in large clusters and delivered field projects for enterprises like Air Canada. Based in Canada and AWS alumni, he blends formal IT education with practical experience in colocation, hosting and production assembly, and brings a pragmatic, build-first approach to operational resilience.
11 years of coding experience
Bachelor's degree Information Technology, Bachelor's degree Information Technology at University of the West of England
Higher Diploma Computer Systems Administration, Higher Diploma Computer Systems Administration at Hong Kong Institute of Vocational Education
Chinese, English, 粵語, 客家語, hakka chinese, Chinese, Chinese