Jack Feely
Senior Director, Support Engineering at Braze
New York, New York, United States
Summary
👤
Senior🎓
Top SchoolJack Feely is a seasoned support engineering leader with a decade of experience scaling customer-facing engineering teams at Braze, rising from Support Engineer to Senior Director in New York. He combines hands-on technical roots from a Full Stack Web Development background with proven people leadership, operationalizing support processes across rapid growth stages. Jack’s trajectory reflects deep domain expertise in product reliability and developer-facing tooling, enabling faster incident resolution and better customer outcomes. He brings an educator’s perspective from earlier teaching roles, which informs his emphasis on mentorship, documentation, and knowledge transfer. Comfortable bridging technical and non-technical stakeholders, he focuses on measurable improvements in support efficiency and product adoption. Based in NYC, Jack blends practical engineering instincts with strategic leadership to turn complex support challenges into scalable systems.
10 years of coding experience
8 years of employment as a software developer
Full Stack Web Development, Full Stack Web Development at Dev BootcampBachelor of Arts (B.A.) Sociology and History, Bachelor of Arts (B.A.) Sociology and History at Tufts University
English, Spanish
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (9)
braze8
user-feedback6
fact-checking5
appboy5
documentation4
mhealth4
open-source3
sql1
database1
Programming languages (3)
Github contributions (5)
jackfeely/phase-0-tracks
May 2016 - Aug 2016
Contributions:34 PRs, 56 pushes, 30 branches in 2 months
jackfeely/angular-tour-of-heroes
Feb 2017 - Feb 2017
Contributions:6 PRs, 7 pushes, 7 branches in 5 days
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