Jack Mitchell
Senior Technical Writer at ServiceNow
Santa Fe, New Mexico, United States
Summary
👤
Senior🎓
Top SchoolJack Mitchell is a Senior Technical and UX Writer with eight years of experience turning complex cloud and networking systems into clear, user-focused documentation. He has built documentation sets from scratch for enterprise products—most notably launching global docs for IBM Cloud Transit Gateway—and excels at Docs as Code workflows, API and Terraform content, and in-product UI copy. Comfortable working directly with engineers, designers, and support teams, he combines strong visual storytelling (flow diagrams and system flows) with data-informed content decisions that reduce support load and improve customer satisfaction. Based in Santa Fe, he thrives in fast-paced, cross-functional environments and brings a knack for rapidly learning new tools, including AI-driven content workflows, to streamline documentation at scale.
9 years of coding experience
Bachelor of Science - BS, Communication and Media Studies, Bachelor of Science - BS, Communication and Media Studies at The University of Texas at Austin
Github Skills (11)
vpc10
react9
transit-gateway7
load-balancer6
transit6
gateway5
vcenter4
networking2
vms2
coredns2
dns1
Github contributions (5)
ibm-cloud-docs/local-load-balancer
Jan 2018 - Jul 2019
Contributions:1 release, 1 PR, 26 pushes in 1 year 6 months
ibm-cloud-docs/fortigate-1g
Jan 2018 - Mar 2021
Contributions:7 PRs, 30 pushes, 1 comment in 3 years 2 months
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