Summary
Jack Ngai is a Lead Solutions Architect with a decade of IT experience who specializes in translating complex security products into tangible business value for managed service providers. Having progressed from hands-on PC and app support to Head of QA and now solutions leadership at Atakama, he combines meticulous quality-assurance rigor with practical operational empathy for MSP founders and technicians. His background includes iOS development and document review platform engineering, which gives him fluency across mobile, enterprise tooling, and security stacks. An AI enthusiast, Jack explores how automation and machine learning can streamline MSP operations and improve security outcomes. Colleagues appreciate that he speaks both technical and business languages, bridging gaps to deliver reliable, scalable security solutions rooted in real-world operational constraints.
10 years of coding experience
9 years of employment as a software developer
Midwood High School
iOS Developer Nanodegree, iOS Developer Nanodegree at Udacity
Bachelor of Science, Computer & Information Science, Bachelor of Science, Computer & Information Science at BROOKLYN COLLEGE OF THE CITY UNIVERSITY OF NEW YORK
English, Chinese