Jack Reid
Vice President Technical Support at Accela
Provo, Utah, United States
Summary
👤
Senior🎓
Top SchoolJack Reid is a seasoned SaaS executive with nine years in senior technical support and customer success leadership and two decades of experience scaling support, services, and product-adjacent organizations for data-driven companies. He has led global teams at market leaders including Adobe/Omniture, Cornerstone, InsideSales.com, Domo, and Accela, building high-performing support operations, profitable services practices, and CRM/portal platforms that improved retention and drove revenue. Jack blends technical roots (early engineering and high-availability systems work) with an analytical, product-minded approach to customer value, consistently exceeding targets while reducing costs. Notably, he founded Omniture’s first Engineering Services organization and established the operating model that became the foundation of Adobe’s 70-person global support org. Based in Provo, Utah, he pairs an MBA with a CS degree and a hands-on history of integrations, acquisitions, and rapid scaling across international sites.
9 years of coding experience
23 years of employment as a software developer
MBA, MBA at Brigham Young University Marriott School of BusinessBS, Computer Science, BS, Computer Science at Brigham Young University
Spanish
Stackoverflow
3reputation
99reached
0answers
2questions
Github Skills (51)
google-earth9
landsat9
folium9
google-earth-engine9
ipywidgets9
earth-engine9
query-language9
binder9
jupyter-notebook8
kotlin8
obsidian8
gis8
earth8
signal8
ipyleaflet8
Programming languages (5)
Github contributions (5)
jackreid/jackreid.github.io
May 2022 - Mar 2025
Contributions:106 pushes, 1 branch in 2 years 10 months
mitmedialab/Vida_Modeling
Jun 2020 - Jan 2022
User Interface and Simulation Platform for a System Dynamics Model
Contributions:1 review, 154 commits, 1 PR in 1 year 6 months
user-interfaceagent-based-modelingsimulationsimulatordynamics
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