Jacki Keys
Self Employed
Eugene, Oregon, United States
Summary
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SeniorJacki Keys is an experienced IT consultant and tech support generalist with 12 years of hands-on experience across healthcare, nonprofit, and corporate environments. She combines deep customer-service instincts with practical systems skills—setting up Google Workspace, maintaining WordPress sites, administering MySQL databases, and managing incident workflows with KACE and JIRA. Known for creative problem solving, she has built reporting pipelines (MySQL to Zoho Analytics), automated office procedures, and rescued workflows by turning spreadsheets into searchable databases and dashboards. Comfortable both at the help desk and behind the scenes, she excels at onboarding, hardware support, and documenting processes that scale. Based in Eugene, Oregon, she leans into human-centered tech solutions and brings an unusual mix of intuitive client empathy and rigorous operational discipline.
12 years of coding experience
2 years of employment as a software developer
Github Skills (1)
documentation6
Programming languages (1)
Github contributions (2)
mhevery/Largo-docs
May 2014 - Jun 2014
Contributions:13 commits in 1 month
INN/docs
May 2014 - Jun 2014
INN Labs – Product & Technology Team Docs
Contributions:12 commits in 6 days
innteam-docs
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