Summary
Jackie Chan is a computer science PhD student at the University of Illinois Urbana–Champaign with eight years of hands-on experience across research, tutoring, and SRE internships. Their background blends rigorous academic research on user mental models of home networks with practical technical support and site reliability work, reflecting both human-centered and systems-oriented strengths. Jackie has co-authored interdisciplinary studies, coordinated user research, and advised prospective majors, demonstrating strong communication and mentoring skills alongside technical depth. Based in Minneapolis, they bring a rare combination of empirical HCI insight and operational engineering experience that informs research likely to produce usable tools for non-technical users.
8 years of coding experience
2 years of employment as a software developer
Bachelor of Arts - BA, Mathematics and Computer Science, Cum Laude, Bachelor of Arts - BA, Mathematics and Computer Science, Cum Laude at Carleton College
University of Illinois Urbana-Champaign