Jackson Miller is a product-focused entrepreneur and founder-CEO with 17 years of technology and retail operations experience, currently leading ResaleAI—a SaaS that streamlines operations for over 600 resale stores across the US and Canada. He built the first versions of the product from tools he created while scaling three Plato’s Closet franchises to 100 employees, and now oversees product, customer experience, and a team that maintains <1% churn and sub-90-second chat response times. His startups span cloud analytics, retail integrations, and a GPS-based mobile game that earned TechCrunch attention and an exit, demonstrating an ability to turn operational pain points into productized software. During the COVID-19 pandemic he rapidly shipped features enabling clients to move sales online, a practical example of his customer-driven, outcomes-first approach. He pairs hands-on technical roots (multiple stacks and integrations) with strategic product leadership and community engagement, including board service and conference keynotes. Jackson’s uncommon strength is turning internal operational tooling into a scalable SaaS with word-of-mouth traction rather than a traditional sales-led growth model.
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