Jacky Cheung
Senior Technical Support Engineer at monday.com
London, England, United Kingdom
Summary
🤩
Rockstar🎓
Top SchoolJacky Cheung is a Senior Technical Support Engineer based in London with a decade of hands-on experience bridging customer-facing support and software development. He has driven support excellence and mentorship at Snyk, where he championed triage processes, owned Tier 3/4 escalations, and contributed production fixes in Node.js and TypeScript. Jacky has rotated into engineering teams to ship pull requests, run observability-driven debugging with Logz.IO and Datadog, and improve cross-functional processes between Support, Engineering, and Product. At MasterControl he delivered customised QMS solutions and provided client-facing consultancy, code reviews, and team onboarding. Now at monday.com, he continues to blend technical problem solving with people leadership in remote-first environments. Colleagues know him for turning difficult support cases into durable engineering improvements and for mentoring others to do the same.
10 years of coding experience
7 years of employment as a software developer
Bachelor of Science (BSc), Applied Computing, Upper Second Class Honours, Bachelor of Science (BSc), Applied Computing, Upper Second Class Honours at University of Bath
English, Chinese
Github Skills (13)
snyk10
vulnerabilities10
monitor10
cli10
security10
dependency-tree9
package-lock-json9
gitbook7
dotnet5
maven4
python3
parser2
cocoapods1
Programming languages (3)
Github contributions (5)
JCheung2004/go
Aug 2021 - Jun 2023
Stellar's public monorepo of go code
Contributions:9 PRs, 84 pushes, 84 branches in 1 year 10 months
golangstellarmonorepoblockchain
JCheung2004/android-assignment-JCheung2004-master2
Nov 2015 - Jun 2023
Contributions:2 pushes, 1 branch in 7 years 7 months
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