Jaclyn Backus is a Principal Solutions Engineer with a decade of experience translating complex technical capabilities into compelling pre-sales demos, proofs of concept, and production-ready implementations. At Twilio she progressed from Solutions Engineer to Team Lead and now Principal, blending hands-on product expertise with leadership of mid-market technical teams. Her background includes full-stack cognitive development at IBM Watson Health and teaching roles at Georgia Tech, giving her a rare mix of engineering depth and customer-facing communication skills. Based in Flowery Branch, Georgia, she is a self-starter who thrives on learning new technologies and inventing pragmatic solutions to everyday problems. Colleagues rely on her to bridge sales, engineering, and product teams to accelerate deal velocity and ensure successful technical adoption. She brings a strong academic foundation in computer science and a track record of scaling technical engagements across enterprise customers.
10 years of coding experience
5 years of employment as a software developer
Bachelor of Science (B.S.) Computer Science, Bachelor of Science (B.S.) Computer Science at Georgia Institute of Technology
Contributions:2 PRs, 2 pushes, 2 branches in 1 day
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Jaclyn Backus - Principal Solutions Engineer at Twilio