Jacob Abshire
Support Specialist at Columbia Bank
Spokane Valley, Washington, United States
Summary
👤
Senior🎓
Top SchoolJacob Abshire is a support specialist at Columbia Bank with 12 years of hands-on experience blending technical troubleshooting and customer-facing service. He has progressed through roles in IT service desks and support analysis, resolving tickets across phone and online channels while refining incident and escalation skills. Currently studying computer software engineering at Western Governors University, he is steering his practical support background toward software development. Jacob built and has continuously upgraded his personal PC since 2018, giving him real-world hardware and systems insight that complements his helpdesk expertise. Comfortable in fast-paced customer environments from Papa Murphy’s to enterprise support teams, he focuses on delivering fast, thorough resolutions and improving end-user experience. He brings a pragmatic, service-oriented mindset to software development, grounded in years of frontline technical support.
12 years of coding experience
Studied Information Technology and Software Development, Software Development, Studied Information Technology and Software Development, Software Development at Community Colleges of SpokaneBachelor of Applied Science - BASc, Computer Software Engineering, Bachelor of Applied Science - BASc, Computer Software Engineering at Western Governors UniversityGithub contributions (1)
aliasbdi/Core-CSS
Feb 2014 - Apr 2014
Contributions:15 commits in 1 month
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.