Senior Manager - Dynamics 365 CE at Deloitte Digital
Melbourne, Victoria, Australia
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Summary
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Senior
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Top School
Jacob Bates is a Senior Manager specialising in Dynamics 365 CE with eight years of experience delivering cloud-based CRM solutions across Big Four consultancies and enterprise clients in Melbourne. He has progressed through hands-on delivery and leadership roles at Deloitte Digital and KPMG, combining technical implementation expertise with program and stakeholder management. Jacob’s background in IT risk assurance and service desk roles gives him a practical appreciation for operational resilience and user adoption challenges. He is known for translating complex business requirements into scalable Dynamics configurations and integrations that drive measurable customer outcomes. Despite a consulting-heavy CV, he maintains a practitioner’s focus—frequently engaging in design and deployment tasks rather than purely strategic oversight.
8 years of coding experience
2 years of employment as a software developer
High School, VCE, VETiS, High School, VCE, VETiS at Brauer College, Warrnambool
Bachelor's Degree, Business (Information Systems) (Applied), Bachelor's Degree, Business (Information Systems) (Applied) at RMIT University
Contributions:6 PRs, 28 pushes, 2 branches in 1 day
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Jacob Bates - Senior Manager - Dynamics 365 CE at Deloitte Digital