Jacob Bouvier is an Information Technology Support Specialist with a decade of hands-on experience supporting Windows and macOS environments in higher education, currently serving Northeastern University School of Law. He combines desktop and A/V support, device imaging and deployment, and Office 365 administration with clear, timely communication across faculty, staff, and administration. Jacob has led rapid transitions to remote teaching and learning under tight deadlines and creates practical documentation and training to reduce recurring issues. His background in creative writing and theater informs a user-focused approach to technical training and support, and he has experience consulting on IT purchases to align tools with institutional needs.
11 years of coding experience
1 year of employment as a software developer
Bachelor of Arts (BA), Creative Writing, Theater, Bachelor of Arts (BA), Creative Writing, Theater at Chester College of New England
Contributions:260 commits, 261 pushes, 1 branch in 7 years 1 month
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