Jacob Lane
Service Desk Analyst at Iglu.com
United Kingdom
Summary
👤
Senior🎓
Top SchoolJacob Lane is a pragmatic Service Desk Analyst with 11 years of hands-on experience delivering first-line and onsite IT support across public and private sectors in the UK. He combines strong telephone manner and organizational skills with growing expertise in Azure/Intune, Microsoft 365, Active Directory, and mobile/tablet device management while also maintaining onsite infrastructure. Comfortable troubleshooting both user-facing issues and hardware maintenance, Jacob has progressed from entry-level IT support and warehouse roles to sustained technical positions at firms like Carbon60 and Babcock. He is methodical, punctual, and practiced at balancing remote administration with in-person service delivery. Known for learning through observation and applied practice, Jacob brings a dependable, service-oriented approach to stabilizing IT environments and improving end-user experience.
11 years of coding experience
3 years of employment as a software developer
pass, CONSTRUCTION TRADES, pass, CONSTRUCTION TRADES at Springfield secondary schoolProgramming languages (2)
Github contributions (5)
nationalkidneyfoundation/kidneys_misc
Mar 2016 - Aug 2019
Contributions:6 PRs, 86 pushes, 5 branches in 3 years 5 months
nationalkidneyfoundation/nkf-base-theme
May 2016 - Aug 2019
Base theme for kidney.org
Contributions:21 PRs, 329 pushes, 8 branches in 3 years 3 months
base-themekidney
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