Jacob Walls
Technical Support Engineer at AMETEK
Glen Ellyn, Illinois, United States
Summary
👤
Senior🎓
Top SchoolJacob Walls is a results-driven Technical Support Engineer with eight years of hands-on IT experience spanning enterprise helpdesk, systems analysis, and executive-level white-glove support. He progressed from fixing phones and PCs as a teen to building core IT skills through Year Up and supporting complex environments at Allstate, Duly Health & Care, and AMETEK, where he led OS migrations, device deployments, and ServiceNow-driven incident resolution. Comfortable both with end-user troubleshooting and behind-the-scenes projects, Jacob has experience training teams, managing hardware procurement, and creating clear technical documentation that improves operational efficiency. Known for a customer-first mindset—evidenced by repeated “Great Customer Focus” recognition—he pairs practical field experience (including construction and hands-on roles) with a commitment to earning certifications and continuous growth. Notably, his background in construction and carpentry gives him a pragmatic, systems-oriented perspective that helps him solve hardware and infrastructure challenges creatively.
8 years of coding experience
1 year of employment as a software developer
Associate of Science - AS IT/Business, Associate of Science - AS IT/Business at Eastern Gateway Community CollegeConstruction Management, Construction Management at Technical Center Of DupageHigh School Information Technology, High School Information Technology at Year Up UnitedHinsdale South High School
EnglishProgramming languages (1)
Github contributions (5)
JacobWalls/project-2
Jun 2018 - Jul 2018
Contributions:25 commits, 17 PRs, 14 pushes in 11 days
JacobWalls/HW-Wireframe
Mar 2018 - Mar 2018
Contributions:4 pushes, 1 branch in 3 days
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